SALESFORCE B2B-SOLUTION-ARCHITECT VALID EXAM VOUCHER - B2B-SOLUTION-ARCHITECT TEST PDF

Salesforce B2B-Solution-Architect Valid Exam Voucher - B2B-Solution-Architect Test Pdf

Salesforce B2B-Solution-Architect Valid Exam Voucher - B2B-Solution-Architect Test Pdf

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Earning the Salesforce Certified B2B Solution Architect certification can help professionals advance their careers by demonstrating their expertise in designing and implementing effective B2B solutions using Salesforce technology. Salesforce Certified B2B Solution Architect Exam certification is recognized globally and is highly valued by employers, making it a valuable asset for anyone looking to grow their career in the Salesforce ecosystem.

Salesforce Certified B2B Solution Architect certification is an excellent opportunity for experienced professionals who want to showcase their expertise in designing and implementing complex B2B solutions on the Salesforce platform. With this certification, you can demonstrate your knowledge and skills to potential employers and clients, and enhance your career prospects in the Salesforce ecosystem.

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B2B-Solution-Architect Test Pdf | New B2B-Solution-Architect Test Cram

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

  • A. Bulk Rest API
  • B. SOAP API
  • C. Salesforce Connect
  • D. Change Data Capture

Answer: C

Explanation:
According to an online document1, Salesforce Connect is a standard integration mechanism that allows you toview, search, and modify data that's stored outside your Salesforce org. With Salesforce Connect, you can access data from external ERP systems in real time without copying or synchronizing it.
https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/External-ERP-Integration-with-Salesforce.pdf Salesforce Connect is the optimal choice for integrating Salesforce with an external ERP system without duplicating data. Salesforce Connect allows real-time access to external data sources, presenting them within Salesforce as external objects that look and behave much like standard Salesforce objects but without storing the data in Salesforce. This approach addresses IT's concern about data duplication and enables service agents to view ERP data directly in Salesforce.
Reference to Salesforce Connect's capabilities and use cases are available in the Salesforce Developer Guide and Salesforce Help documentation, which detail how Salesforce Connect can be used for real-time integration with external systems.


NEW QUESTION # 11
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

  • A. Advise the client to start with Experience Cloud.
  • B. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
  • C. Select an AppExchange product focused on contract lifecycle management.
  • D. Advise the client that Revenue Cloud is the starting point.

Answer: B

Explanation:
Revenue Cloud is a product suite that enables businesses to streamline their revenue processes, such as quoting, contracting, billing, and invoicing. It also allows businesses to create new revenue streams and improve revenue efficiency.
Experience Cloud is a digital experience platform that allows businesses to create personalized and connected sites and portals for their customers, partners, and employees. It also enables businesses to leverage their CRM data in Salesforce and integrate with other services.
implementing Revenue Cloud and Experience Cloud can provide many benefits for businesses, such as faster and easier buying process, better visibility of revenue performance, increased customer satisfaction and loyalty, and enhanced partner collaboration.
Therefore, a Solution Architect should recommend developing an architectural plan to incorporate Revenue Cloud and Experience Cloud for NTO's implementation. This way, NTO can leverage both products' capabilities to meet its needs for quotes, contracted pricing, invoicing, reporting, payments tracking, and partner self-service.
https://www.salesforce.com/products/cpq/overview/
https://www.salesforce.com/news/stories/introducing-revenue-cloud/


NEW QUESTION # 12
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

  • A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
  • B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
  • C. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
  • D. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

Answer: A

Explanation:
Demonstrating the chatbot's capability to utilize Salesforce Knowledge to provide accurate and helpful responses to customer inquiries highlights the value of integrating Knowledge with automated chat solutions.
This showcases how AI-driven chatbots can enhance customer service by quickly accessing and delivering content from Knowledge articles, addressing customer issues efficiently and reducing the need for direct human intervention. This capability not only improves the customer experience by providing immediate assistance but also showcases the seamless integration between Salesforce's AI technologies and Knowledge base, illustrating the platform's ability to support advanced customer service strategies. Salesforce documentation and best practices often highlight the importance of leveraging Knowledge articles within AI- driven chat solutions to optimize customer support and service workflows.


NEW QUESTION # 13
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

  • A. Utilize Service Cloud Email to Text Message.
  • B. Embed third-party messenger tools.
  • C. Utilize Marketing Cloud and MobileConnect.
  • D. Utilize Service Cloud and LiveMessage.

Answer: C


NEW QUESTION # 14
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

  • A. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
  • B. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
  • C. Stop creating leads in Sales Cloud for abandoned carts.
  • D. Put all leads from the abandoned carts in a queue.
  • E. Create an opportunity when a customer clicks a cross-sell or upsell email link.

Answer: A,C,E

Explanation:
Set up lead nurturing with Marketing Cloud and automate emails through journeys. This recommendation would help UC to send personalized and targeted emails to customers who abandoned their cart, based on their behavior or preferences1. For example, UC could send emails with discounted offers, cross-sell or upsell suggestions, testimonials, or reminders to complete their purchase3. Marketing Cloud journeys can also track customer engagement and measure campaign effectiveness2.
Create an opportunity when a customer clicks a cross-sell or upsell email link. This recommendation would help UC to identify customers who are interested in buying more products or services from them, based on their email interactions1. For example, if a customer clicks on a link that shows similar products to their cart items, UC could create an opportunity in Sales Cloud and assign it to a sales representative for follow-up3. This way, UC could increase their sales revenue and conversion rate by focusing on qualified leads2.
Stop creating leads in Sales Cloud for abandoned carts. This recommendation would help UC to reduce the Sales team's workload and avoid cluttering their system with unqualified leads1. By creating leads only for customers who show interest in buying from UC, UC could streamline their lead management process and improve their lead quality3.


NEW QUESTION # 15
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